Appreciative Inquiry

  Workshop Objectives:

• Know the meaning of appreciative inquiry
• Think in positive terms and avoid thinking negatively
• Encourage others to think positively
• Recognize positive attributes in people
• Create positive imagery
• Manage and guide employees in a positive environment

Module1: Getting Started Module2: Introducing Appreciative Inquiry Module3: Changing the Way You Think Module4: Four D Model Module5: Four I Model Module6: Appreciative Inquiry Interview Style Module7: Anticipatory Reality Module8: The Power of Positive Imagery Module9: Influencing Change Through Appreciative Inquiry Module10: Coaching and Managing With Appreciative Inquiry Module11: Creating a Positive Core Module12: Wrapping Up

Assertiveness and Self-Confidence

  Workshop Objectives:

• By the end of this workshop, you should be able to:
• Define assertiveness and self-confidence, and list the four styles of communication
• Describe the types of negative thinking, and how one can overcome negative thoughts
• Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
• Define the importance of goal setting, and practice setting SMART goals for assertive behavior
• Utilize methodologies for understanding your worth — and the use of positive self-talk
• List reasons why a pleasing appearance and body language are critical for creating a strong first impression
• Practice sending positive communications phrased as “I-Messages”
• Use the STAR model to make your case during a presentation challenge
• Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques
• Practice strategies for gaining positive outcomes in difficult interpersonal situations.

Module 1: Getting Started Module2:  What Does Self-Confidence Mean To You? Module3:  Obstacles to Our Goals Module4: Communication Skills Module5: The Importance of Goal Setting Module6: Feeling the Part Module7: Looking the Part Module8: Sounding the Part Module9: Powerful Presentations Module10: Coping Techniques Module11: Dealing with Difficult Behavior Module12: Wrapping Up

Effective Business Report Writing

   Workshop Objectives:

• Organize a binder`
• Prepare checklists
• Understand succession planning
• Collect the correct tools
• Develop procedures

Module1: Getting Started 11 Module2: Why Your Office Needs Adminstrative Procedures 13 Module3: Gathering the Right Tools 21 Module4: Identiyfing Procedures to Include 29 Module5: Top Five Procedures to Record 37 Module6: What to Include in Your Binder (I) 45 Module7: What to Include in Your Binder (II) 54 Module8: Organizing Your Binder 62 Module9: What Not to Include in the Procedure Guide 70 Module10 Share Office Procedure Guide 78 Module11 Successfully Executing the Guide 86 Module12: Wrapping Up 94

Attention Management

  Workshop Objectives:

• Define and understand attention management.
• Identify different types of attention.
• Create strategies for goals and SMART goals.
• Be familiar with methods that focus attention.
• Put an end to procrastination.
• Learn how to prioritize time.

Module One: Getting Started Module Two: Introduction to Attention Management Module Three: Types of Attention Module Four: Strategies for Goal Setting Module Five: Meditation Module Six: Training  Your Attention Module Seven: Attention Zones Model Module Eight: SMART Goals Module Nine: Keeping Yourself Focused Module Ten: Procrastination Module Eleven: Prioritizing Your Time Module Twelve: Wrapping Up

Basic Book Keeping

  Workshop Objectives:

• By the end of this workshop, participants will be able to:
• Understand basic accounting terminology.
• Identify the differences between the cash and accrual accounting methods.
• Keep track of your business by becoming familiar with accounts payable and accounts receivable.
• Use a journal and general ledger to document business financials.
• Utilize the balance sheet.
• Identify different types of financial statements.
• Uncover the reasons for and actually create a budget.
• Be familiar with internal and external auditing.

Module1: Introduction Module2: Basic Terminology (I) Module3: Basic Terminology (II) Module4: Accounting Methods Module5: Keeping Track of Your Business Module6: Understanding the Balance Sheet Module7: Other Financial Statements Module8: Payroll Accounting / Terminology Module9: End of Period Procedures Module10: Financial Planning, Budgeting and Control Module11: Auditing Module12: Wrapping Up

How to Become a More Likeable Boss

  Workshop Objectives: At the end of this workshop, participants should be able to:

• Understand how to develop leadership qualities
• Know how to delegate effectively
• Choose inspirational and engaging tasks for yourself and others
• Use wisdom and understanding to lead others
• Identify the roles of your team
• Learn how to trust others and earn their trust.

Module1: Getting Started Module2: Is it Better to be Loved or Feared? Module3: Leadership as Service Module4Leadership by Design Module5: Understanding Motivation Module6: Constructive Criticism Module7: The Importance of Tone Module8: Trusting Your Team Module9: Earning the Trust of Your Team Module10: Building and Reinforcing Your Team Module 11: You are the Boss of You Module12: Wrapping Up

Body Language Basics

  Workshop Objectives:

• Define body language.
• Understand the benefits and purpose of interpreting body language.
• Learn to interpret basic body language movements.
• Recognize common mistakes when interpreting body language.
• Understand your own body language and what you are communicating.
• Practice your body language skills

Module1: Getting Started Module2: Communicating with Body Language Module3: Reading Body Language Module4: Body Language Mistakes Module5: Gender Differences Module6: Nonverbal Communication Module7: Facial Expressions Module8: Body Language in Business Module9: Lying and Body Language Module10: Improve Your Body Language Module11: Matching Your Words to Your Movement Module12: Wrapping Up

Business Acumen

  Workshop Objectives At the end of this workshop, participants should be able to:

• Know how to see the big picture
• Develop a risk management strategy
• Know how to practice financial literacy
• Develop critical thinking
• Practice management acumen
• Find key financial levers

Module1: Getting Started Module2: Seeing the Big Picture Module3: KPIs (Key Performance Indicators) Module4: Risk Management Strategies Module5: Recognizing Learning Events Module6: You Need to Know These Answers and More Module7: Financial Literacy (I) Module8: Financial Literacy (II) Module9: Business Acumen in Management Module 10: Critical Thinking in Business Module11: Key Financial Levers Module12: Wrapping Up

Business Ethics

  Workshop Objectives

• At the end of this workshop, participants should be able to:
• Define and understand ethics.
• Understand the benefits of ethics.
• Create strategies to implement ethics at work.
• Recognize social and business responsibility.
• Identify ethical and unethical behavior.
• Learn how to make ethical decisions and lead with integrity.

Module1: Getting Started Module2: What is Ethics? Module3: Implementing Ethics in the Workplace Module4: Employer/Employee Rights Module5: Business & Social Responsibilities Module6: Ethical Decisions Module7: Whistle Blowing Module8:  Managerial Ethics Module9: Unethical Behavior Module10: Ethics in Business (I) Module11: Ethics in Business (II) Module12: Wrapping Up

Business Etiquette

Workshop Objectives

• Define etiquette and provide an example of how etiquette can be of value to a company or organization.
• Understand the guidelines on how to make effective introductions.
• Identify the 3 C’s of a good impression.
• Identify at least one way to minimize nervousness while in social situations.
• Understand how to use a business card effectively.
• Identify and practice at least one way to remember names.
• Identify the 3 steps in giving a handshake.
• Enumerate the four levels of conversation and provide an example for each.
• Understand place settings, napkin etiquette, and basic table manners.
• Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
• Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails.
• Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
• State the difference between a formal and an informal letter.
• Create an effective ‘Thank You’ note.
• Understand the meaning of colors in dressing for success.
• Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
• Understand basic guidelines in international etiquette.

Module1: Getting Started Module2: Understanding Etiquette Module 3: Networking for Success Module 4: The Meet and Greet Module5: The Dining in Style Module6: Eating Out Module7: Business Email Etiquette Module8: Phone Etiquette Module9: The Written Letter Module10: Dressing for Success Module11: International Etiquette Module12: Wrapping Up